Refugee Peer Educator Volunteer Opportunity (British Red Cross)

Refugee Peer Educator Volunteer Opportunity (British Red Cross)

2019-02-26 RD Refugee Support – Peer Educator – FP

Role Description

About the British Red Cross

: Refugee Peer Educator (RS)

The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

We are part of the global Red Cross and Red Crescent humanitarian network and we refuse to ignore people in crisis.

About this service

The Red Cross has a long tradition of providing practical and emotional support to vulnerable refugees and asylum seekers in the UK. Our Refugee Support work with thousands of beneficiaries every year in around fifty different towns and cities enabling people to draw upon their own strengths to withstand crisis and rebuild their lives.

We support refugees and asylum-seekers in a range of ways, from providing emergency provisions for those facing severe hardship to giving advice on how people can access services to which they are entitled. These services are provided in a safe and welcoming environment. None of this important work would be possible without the skill and enthusiasm of volunteers helping in a variety of ways.

More details of our work with refugees[1] can be found on the Red Cross website:

About this role

You would be working as part of the Family Reunion Integration Service. Family Reunion is a key legal route through which refugees obtain protection in the UK, and this project is the UK’s first national programme providing holistic integration support for reunited families.


As a Peer Educator Volunteer, you will work as part of a team to co-produce and facilitate a series of life skills education programmes for newly arrived refugees.  You will use your shared lived experience and knowledge to help those newly arrived adjust to life in a new country, offering valuable support and advice to ease the process.


Location: Cardiff, Leeds or Sheffield

Reporting to: Project Coordinator

Hours: Three half days a week

Typical tasks may include:

  • Coproducing and facilitating a series of life skills education programmes for newly arrived refugees Providing cultural orientation information, advice and signposting Providing information regarding people’s rights and entitlements in the UK
  • Providing language learning support
  • Collating resources or providing other administrative tasks
  • Identifying and responding appropriately to safeguarding and protection issues with vulnerable clients, including children and vulnerable adults

What we are looking for

  • You need to have good interpersonal, diplomacy, communication and teamwork skills although full training will be given for any technical requirements. Also, someone who is:
  • An excellent communicator with shared lived experience and understanding of the situation and needs of refugees
  • Excellent team working skills
  • Knowledgeable about conflict and migration issues and sensitive to cultural issues, including those relating to gender
  • Able to use emotional support skills in a calm and responsible manner
  • Personally resilient as you may need to deal with difficult or challenging situations
  • Able to keep the service user at the heart of what you do, supporting the Red Cross to understand service user needs and the difference our role makes.
  • Able to speak good English; plus knowledge of a foreign language would be useful (particularly one used in the current local refugee population)
  • Experience in providing language learning support would be useful
  • Willing to uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhere to the Society’s Equal Opportunities Policy

What we offer

  • Access to relevant in-house training and development opportunities, including British Red Cross intranet site and e-learning facility
  • A full induction, support and supervision throughout your volunteering period
  • Valuable exposure to the work of the Red Cross in the UK and around the world
  • Reimbursement of reasonable out-of-pocket expenses when on duty
  • Being a volunteer for the British Red Cross means that you can proudly say you are part of the world’s largest humanitarian organisation.

Additional information

To volunteer for this role you must be aged 18.

Core learning/requirements


Has been introduced to Line Manager and role description discussed


Has been given a H&S briefing pertinent to the site they will normally be operating from


Has been familiarised with any equipment required to carry out the role


Has received any workwear, if required for the role


British Red Cross Foundation Course e-module (IN-FCEL)


Foundation Course (IN-FC)


Safeguarding Awareness E-module for adults and children (SE-SACA-2018)


Refugee Support Core Knowledge (SE-RIE) sign off process


Local induction including on confidentiality, boundaries and lone working.


Further development opportunities

Train the Trainer Level 1 and Level 2

[1] We also work with a smaller number of people other than refugees and asylum-seekers who are vulnerable because of their migration status. However for the sake of brevity we use the terms refugees or asylum-seekers and refugees to encompass this group.